What’s better than a chatbot?
An AIGuideBot.
Things change a lot online.
Often and sometimes without warning.
And now, once again, the evolution of technology is advancing so quickly it’s leaving out-dated terminology behind.
Yes, we’re referring to our old, beloved friend…the chatbot.
But the old chatbot’s been deceptive.
It never really “chatted” with anyone.
That’s because real “chatting” requires a level of back and forth communication where one side acknowledges the other, responds appropriately, and the other side acknowledges with another appropriate response.
Back and forth, back and forth…
Chatbots don’t actually “chat” because they’re hard-coded to respond to specific questions with specific answers. They present the questions or topics and when the website visitor clicks, it provides the pre-programmed response.
Anyone trying to chat with a chatbot has quickly realized there’s no actual chatting.
But now, with AI (artificial intelligence) becoming more and more capable, it’s replacing the clunky, old chatbot.
The next generation of the chatbot has arrived – the AIGuideBot.
It can actually chat, but chatting for chatting’s sake is pointless. Besides, any time you’re chatting about business, if it gets serious, the chatting ends and the real interaction begins.
Do you REALLY want a “chatbot”?!?
Didn’t think so.
The AIGuideBot can be programmed like a chatbot, but more importantly, it’s “trained” to interpret questions and statements, and then respond accordingly.
In other words, during a conversation it can be “taught” to recognize statements from your website visitors that indicate their interests – and then respond accordingly with one or more appropriate choices, helping the visitor clarify and focus.
That means it’s not just great at pointing visitors to the right info more quickly.
It means the next-gen bot is better at identifying the prospects among the tire kickers – those who are ready to buy among those only shopping.
Even better, it can apply sales training to how it communicates and start pre-selling those prospects before your actual offline sales conversation even begins.
The old chatbot is now an AI “Guide” Bot, because it engages, guides, and directs in ways a chatbot has never even come close to.
It’s tough to admit, but your website really isn’t much different than your competitors.
The logo and colors and maybe the layout are different, but the info is pretty much the same. That’s the honest truth – at least in the minds of most of your website visitors.
Otherwise, every person visiting your website would be calling or emailing you to do business because your website is so much better.
What makes a website “better”? It’s simple…
The better website gets the visitor to the information they need faster, while building rapport, showing empathy and concern toward their needs, and developing just enough trust to motivate the visitor to make contact.
Few websites actually do this – even with a chatbot.
But as we’ve explained above, an AIGuideBot can engage your visitors in a way chatbots can’t.
There are two main types of websites –
- A seldom-updated website that has hardly any truly useful info on it, mainly just the same content that most of their competitors have.
- An often-updated website that has so much content added to it on a regular basis, your website visitors have to dig through it to get their answers.
Either way, because people are impatient and value their time, websites need a “guide” to quickly direct visitors to the info they came for.
An AIGuideBot effectively fills that gap.
The number one reason so many of your website visitors leave without making contact is because your website provides nothing more than the last website they were at.
So apparently the term “AI Guide Bot” or AIGuideBot is ideal for where technology has taken us.
What’s better than a chatbot? An AIGuideBot.
See How it works for your business.